ID: 22489
Advertentie ID: #22489 is toegevoegd aan uw verlanglijst.
Customer Service Representative (NL-ENG-DU)
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Omschrijving
Bedrijfsomschrijving
Een producent en leverancier van industriële producten.Onze opdrachtgever is een groot familiebedrijf. Flexkrachten worden gezien als een volwaardige werknemer. Hier draait het echt om de mens. Deze cultuur heerst overal ter wereld, zij staan voor hun mensen.
Functieomschrijving
The CSR is the primary contact for the customer. All activities are to be executed in an efficiënt and friendlymanner to the satisfaction of our customer within the company policies. Creation and administration ofquotes based on the instruction of the outside sales representatives or Area Sales Managers. Accurateorder entry in our order management tool. Communicate delays to customers, follow up on due and overdueorders internally with traffic and materials management. Answer to telephone calls assuring the highestpossible availability on the phone. Create up- and cross-selling opportunities taking inquiries fromcustomers as a possibility to up- and cross sell. Provide (first level) product information based oninformation available in the catalogues and company knowledge systems. Forward (second level) productinformation requests to field engineers or agents. Claim handling from customers, ensuring claims areclosed within a reasonable timeframe according to company Key Performance Indicators. Administrator ofstock returns.
Functie-eisen
The requirements for this position are an education in an area such as commerce, business, administrationor similar, fluent in Dutch, English and native German. We are looking for a customer-oriented person withexcellent communication skills, who is flexible in working hours. Also, excellent organization skills arerequired as well as the ability and willingness to work in a team.
Een producent en leverancier van industriële producten.Onze opdrachtgever is een groot familiebedrijf. Flexkrachten worden gezien als een volwaardige werknemer. Hier draait het echt om de mens. Deze cultuur heerst overal ter wereld, zij staan voor hun mensen.
Functieomschrijving
The CSR is the primary contact for the customer. All activities are to be executed in an efficiënt and friendlymanner to the satisfaction of our customer within the company policies. Creation and administration ofquotes based on the instruction of the outside sales representatives or Area Sales Managers. Accurateorder entry in our order management tool. Communicate delays to customers, follow up on due and overdueorders internally with traffic and materials management. Answer to telephone calls assuring the highestpossible availability on the phone. Create up- and cross-selling opportunities taking inquiries fromcustomers as a possibility to up- and cross sell. Provide (first level) product information based oninformation available in the catalogues and company knowledge systems. Forward (second level) productinformation requests to field engineers or agents. Claim handling from customers, ensuring claims areclosed within a reasonable timeframe according to company Key Performance Indicators. Administrator ofstock returns.
Functie-eisen
The requirements for this position are an education in an area such as commerce, business, administrationor similar, fluent in Dutch, English and native German. We are looking for a customer-oriented person withexcellent communication skills, who is flexible in working hours. Also, excellent organization skills arerequired as well as the ability and willingness to work in a team.